Sales Policy

Effective Date: December 30, 2024

This Sales Policy outlines the terms and conditions that govern your purchases from Twinytopin, accessible through our website at https://twinytopin.com/. By placing an order with us, you, the Customer, agree to be bound by the terms stated herein. We are fully dedicated to providing a transparent, fair, and satisfactory purchasing experience. Please carefully review this policy before making any purchases. Your use of our website constitutes your agreement with all aspects of this policy.

1. Product Information and Presentation

Twinytopin is committed to ensuring that all product descriptions, images, and pricing information are accurate and up-to-date. We make every reasonable effort to present our products truthfully and accurately with detailed descriptions and high-resolution images. However, due to technical limitations, variations in monitor displays, and lighting conditions, we cannot guarantee that all product descriptions, images, colors, and other content displayed on our website will be entirely error-free. We encourage you to consider these variances before completing your purchase.

2. Pricing, Taxes, and Payment Methods

  • Pricing: All prices displayed on our website are in United States Dollars (USD), unless otherwise specified, and are subject to change without prior notice. The price you will be charged is the price displayed at the time you place your order, before taxes and shipping fees are applied.

  • Sales Tax: Sales tax will be charged as required by applicable laws, based on your designated shipping address. The exact amount will be displayed during the checkout process.

  • Payment Methods: We accept payments through various secure payment methods, including major credit cards (Visa, Mastercard, American Express, Discover), debit cards, PayPal, and other payment methods displayed at checkout. We continually strive to provide a wide variety of payment options to accommodate your preferences.

  • Payment Processing: By providing your payment information, you authorize us to charge your selected payment method for the total amount of your order, including any applicable taxes and shipping fees. We utilize secure and encrypted payment processors to ensure the confidentiality and security of your financial information. We do not store your financial information on our servers.

  • Billing Information: It is your responsibility to ensure that the billing information you provide is accurate and complete. Inaccurate or incomplete billing information may cause delays in processing your order, or lead to an outright cancellation of your order.

3. Order Placement and Acceptance Procedures

  • Order Placement: To place an order, you must add the desired items to your shopping cart, proceed to checkout, and provide all required information, including accurate shipping and billing addresses, as well as valid payment details. We encourage you to carefully review all order information before submitting your purchase request.

  • Order Confirmation: After you place an order, you will receive an automated order confirmation email sent to the email address you provided. This email serves only as an acknowledgment that we have received your order and does not constitute acceptance of your order.

  • Order Acceptance: Your order is officially accepted by Twinytopin when we have prepared and shipped the items you purchased. You will then receive a shipping confirmation email containing the tracking number and all necessary shipment information. We reserve the right to refuse or cancel any order at any time for reasons including but not limited to, product unavailability, suspected fraudulent activity, errors in product information or pricing, or for breach of these terms. If we cancel your order, a full refund will be issued, using the original method of payment used to make the purchase.

4. Shipping and Delivery Information

  • Shipping Options and Costs: Twinytopin offers a variety of shipping options with varying costs that depend on your selected shipping destination and method. The available options, along with their respective costs, will be clearly displayed during the checkout process.

  • Shipping Address Accuracy: It is your responsibility to provide a correct, valid, and complete shipping address. We are not liable for any delays, misdeliveries, or undeliverable packages resulting from inaccurate or incomplete shipping information provided by you.

  • Delivery Timeframes: We make every effort to process and ship your order promptly. Delivery times will vary depending on your location, chosen shipping method, and other factors outside of our control, such as delays incurred by postal carriers. Estimated delivery times are provided for your reference only and are not a guarantee of delivery by the estimated date.

  • Tracking Information: Once your order has shipped, you will receive the tracking number so you can monitor the progress of your shipment with the shipping carrier.

  • International Shipping: For international orders, you are responsible for all customs fees, duties, import taxes, and any other fees associated with your purchase. International shipping may be subject to delays due to customs processing and regulatory requirements.

  • Risk of Loss: The risk of loss, and title for all items, transfers to you upon delivery of the items to the shipping carrier. We are not responsible for any lost or stolen packages after they have been delivered to the carrier.

5. Order Cancellations

  • Cancellation by Customer: You may request to cancel your order within 24 hours of order placement, provided it has not been shipped yet. To initiate a cancellation, please contact us at info@twinytopin.com. While we will attempt to accommodate your cancellation request, we cannot guarantee cancellations beyond the 24-hour timeframe.

  • Cancellation by Twinytopin: We reserve the right to cancel any order at any time, for any reason, including but not limited to, product unavailability, suspected fraudulent activity, or errors in product information or pricing. If we cancel your order, a full refund will be issued using the original payment method.

6. Returns and Refunds

Please refer to our detailed Refund and Return Policy for information about returns, refunds, and exchanges.

7. Intellectual Property Rights

All content on our website, including all artwork, designs, logos, trademarks, and text, is the sole intellectual property of Twinytopin or its licensors, and is fully protected by copyright and other applicable intellectual property laws. You may not copy, reproduce, distribute, sell, or create derivative works from any content present on our website without our express prior written permission. Any unauthorized use of our intellectual property is a direct violation of our rights and will be fully prosecuted to the extent allowed under the law.

8. Policy Updates

Twinytopin has the right to modify this Sales Policy at any time. Updates will be posted to our website, and it is your responsibility to review the updates. Your continued use of our website, and purchasing of our products, following any changes to the policy, signifies your agreement to the most current version of these terms.

Contact Information

If you have any questions, concerns, or requests about this Sales Policy, please contact us: