Delivery Policy

Effective Date: December 30, 2024

At Twinytopin, we are dedicated to ensuring that your artwork arrives safely and in a timely manner. This Delivery Policy outlines the shipping methods, timelines, and procedures for all orders placed through our website, https://twinytopin.com/. We strive for transparency in our shipping process and want you to be fully informed about what to expect when receiving your artwork. By placing an order with Twinytopin, you agree to adhere to the following terms and conditions.

1. Shipping Destinations

Twinytopin currently offers shipping to the following destinations:

  • Domestic Shipping: We ship to all addresses within the contiguous United States, including Alaska and Hawaii.

  • International Shipping: We also provide international shipping to a select list of countries worldwide. Please see the list of eligible countries at checkout. This list may vary based on international shipping regulations, import/export restrictions, and the capabilities of our shipping partners. If your country is not listed, please contact us at info@twinytopin.com to inquire about available shipping options.

2. Shipping Methods

Twinytopin partners with reputable shipping carriers to ensure the secure and reliable delivery of your art. The specific shipping method used may vary depending on your location, as well as the size, weight, and fragility of the artwork. We generally utilize the following methods:

  • Standard Shipping: This method typically uses ground transportation for domestic orders and suitable postal services for international orders. Delivery times vary based on the destination.

  • Expedited Shipping: For customers who need faster delivery, expedited shipping is available at an additional cost. This option prioritizes your order for faster processing and transit times.

  • Specialized Art Courier Services: For larger, high-value, or particularly fragile pieces, we utilize specialized art courier services that are experienced in handling delicate artwork. This ensures that your purchase receives the utmost care during transit, and may include white-glove delivery service in some areas.

  • Local Pickup: If you are located near Stillwater, Oklahoma, you have the option to pick up your artwork directly from our location. You will be notified by email when your order is ready for pickup. Please contact us to arrange a suitable pickup time.

3. Shipping Costs

Shipping costs are calculated based on several factors, including:

  • Shipping Destination: The geographic location of the delivery address will affect the cost of shipping.

  • Weight and Dimensions: Larger and heavier packages will incur higher shipping fees due to increased handling and transportation requirements.

  • Shipping Method: Expedited shipping and specialized art courier options will have a higher cost than standard shipping.

  • Insurance: For high-value items, insurance costs may be added to protect against loss or damage during transit.

  • Packaging Materials: We use quality, protective packaging materials, which are factored into our shipping costs.

The exact shipping costs will be calculated for your order and displayed during the checkout process before you confirm your purchase. We strive to offer transparent and fair shipping prices.

4. Processing Time

Orders are generally processed within 1 to 3 business days of receiving payment confirmation. Please be aware that processing times may be longer during busy periods or holidays. Custom or specially commissioned art pieces may require additional processing time. You will receive an email notification once your order has been shipped, including a tracking number, if applicable.

5. Delivery Times

Delivery times vary depending on your location and the selected shipping method. Please note the following estimated delivery timeframes:

  • Domestic Standard Shipping: 3 to 7 business days

  • Domestic Expedited Shipping: 1 to 3 business days

  • International Standard Shipping: 7 to 21 business days (This timeframe can vary based on the destination country and customs processing times.)

  • Specialized Art Courier Shipping: Delivery timeframes will be communicated to you directly by the art courier service.

These delivery times are estimates and may be affected by external factors such as weather conditions, holidays, or customs delays.

6. Tracking Information

Upon shipment of your order, you will receive a confirmation email that includes a tracking number (if available). You can use this tracking number to monitor the delivery status of your package. Please note that international tracking may not be available in all regions.

7. Customs and Import Duties

International orders may be subject to import duties, taxes, and customs clearance fees determined by the customs authorities in the destination country. These charges are the responsibility of the recipient and are not included in the shipping fees charged by Twinytopin. Twinytopin is not liable for any delays caused by customs processing. Please check with your local customs office for information about import regulations and duties.

8. Packaging

We take great care to package all artwork to protect it during transit. Each piece is carefully wrapped, cushioned, and placed in appropriate packaging. We use high-quality packaging materials and continuously improve our packaging practices to minimize the risk of damage during shipment.

9. Delivery Issues

If your order is delayed, damaged upon arrival, or you encounter any other delivery problems, please contact us immediately at info@twinytopin.com. We will work with our shipping partners to resolve the issue as promptly as possible. Photos of any damages are helpful in this process.

10. Changes to Delivery Policy

Twinytopin reserves the right to modify this Delivery Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically. Changes to this policy will be effective immediately upon posting on our website.

Contact Information

For any questions or concerns regarding our Delivery Policy, please do not hesitate to contact us: